Frequently asked questions

Frequently asked questions to send gifts to Kolkata

Do you deliver outside of Kolkata?

It really depends on how far the location is from Kolkata. It also depends on the item you are sending. If you want to send cakes to Kolkata, then the distance becomes very important since most cake frostings start to melt within 30-45 minutes when not kept in a cool area. If you are not sure about the location, then please contact us before placing an order.

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I do not have a Paypal account. Can I still proceed with checking out?

Yes. You do not need a Paypal account to buy products on our website. Just click the “Do not have a Paypal account” option on the checkout page to pay with credit cards.

Can I cancel my order?

It is possible to cancel an order within a reasonable period of time. If, by the time you request a refund, we have already made payments to third party vendors then, unfortunately, it won’t be possible to cancel payments.

How long do you take to process an order?

Most items need to be ordered at least 24 hrs in advance. But, 48 hrs is a more comfortable time frame. However, we encourage you to place your orders as early as possible. 

Can you cancel my orders?

Some orders may be cancelled due to unavailability of products, unexpected rise in prices, extremely adverse weather conditions, or other such unavoidable circumstances. However, in such scenarios we try to inform you well ahead of time and generate a full refund.

Will you try to deliver a product to a second address in case the first address was wrong or unanswered?

Please make sure that the address you fill out is accurate. In the instance of wrongly filled addresses we do not make second attempts to deliver products. And in such cases the money is non-refundable. However, we make a second attempt to deliver a product (within 1 hour) if the first attempt goes unanswered.

How do I know that the gift has been delivered?

We send you an email notification once the gift has been delivered.

The order was supposed to have been delivered an hour ago, but we still haven’t heard anything. 

On festive days (Durga Puja, Bhai fota, Jamai Sasti, etc.) the shops are very busy. Since we have no control over third party vendors, on busy days there may be some delays in product deliveries from vendors. On such days we request you to be patient. No matter what your products will be delivered unscathed.

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 We did not like the cake delivered. Can we get a full or partial refund?

Most items on this website are bought from third party vendors. And we only list the best in the business. Therefore, we take no responsibility for the quality of products that are made and boxed by other businesses (restaurants, cake shops, etc). However, in the 4 years that we have been in business, we have never heard a single complaint about the quality or quantity of products.


Send cakes to kolkata

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